Privacy Policy

When you place an order, contact us or use our website, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and enquiry details
• Information you choose to provide when discussing a custom order
• Website usage information, such as your IP address, browser and device information

Payment information may be processed securely by our payment providers. We do not need to directly store your full card details.

We may use your personal information to:

• Process and fulfil your orders
• Arrange collection, local delivery or postal delivery
• Contact you about your order or enquiry
• Provide customer support
• Process payments and refunds
• Maintain appropriate business and accounting records
• Improve our website, products and services
• Prevent fraud or misuse of our website
• Send marketing communications where you have consented to receive them
• Comply with our legal obligations

We only use your personal information where we have a lawful reason to do so, including fulfilling a contract with you, complying with legal obligations, obtaining your consent or pursuing legitimate business interests.

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate Fofolicious and fulfil your order. This may include:

• Payment processors
• Website and ecommerce providers
• Delivery and postal providers
• IT, hosting and website service providers
• Professional advisers or authorities where required by law

These providers should only receive the information reasonably necessary to provide their services.

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the customer experience.

Some cookies may be essential for features such as shopping and checkout, while analytics or marketing cookies may require your consent.

You can manage cookies through your browser settings and, where available, through the cookie controls displayed on our website.

If you choose to receive marketing communications from Fofolicious, we may contact you about products, Cake Shed updates, special offers or other Fofolicious news.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

We may still contact you about an existing order or enquiry where necessary.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records and meeting legal, tax and accounting requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or electronic storage system can be guaranteed to be completely secure.

Under UK data protection law, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact Fofolicious.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Our website may contain links to third-party websites or services.

Fofolicious is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this page.

If you have any questions about this Privacy Policy or how Fofolicious handles your personal information, please contact us through: