Terms & Conditions

• All orders are subject to availability and acceptance by Fofolicious.
• Full payment is required to secure your order and booking date. Your order is not confirmed until full payment has been received.
• Please ensure all information provided when ordering is correct, including your contact details, delivery information, requested date, flavour, size and any personalisation.
• It is the customer's responsibility to check their order details and notify us of any errors as soon as possible.
• Prices may change from time to time. Once an order has been confirmed and paid for, later price changes will not affect your order unless you request changes to the original order.

Custom cakes and bespoke products are handmade specifically for each customer.

Inspiration photographs may be provided as a guide; however, we will not produce an exact copy of another baker's work. Colours, positioning, decorations and finishes may vary slightly due to the handmade nature of our products.

Where specific colours are requested, we will make every reasonable effort to achieve the desired shade, but exact colour matching cannot be guaranteed.

Fofolicious specialises in buttercream cakes and does not offer fondant-covered cakes.

Any changes to an agreed design, flavour, size, wording, delivery date or other order details are subject to availability and may result in an additional charge.

We understand that plans can change. If you need to cancel an order, please contact us as soon as possible.

As our products are freshly made and many orders are personalised or made specifically for you, the amount that can be refunded will depend on how close the cancellation is to your delivery date and whether work or purchasing for your order has already begun.

Custom & Bespoke Orders

For custom cakes and other bespoke orders:

• More than 14 days before delivery: A cancellation may be eligible for a refund, less any costs already incurred specifically for your order, such as personalised toppers, decorations or other non-refundable items.
• 7–14 days before delivery: A partial refund may be offered depending on the preparation already completed and costs incurred.
• Less than 7 days before delivery: Orders are generally non-refundable due to ingredients, decorations, preparation time and production being committed to your order.
• Once production has begun: The order cannot normally be cancelled or refunded.

Where possible, we may allow the value of an order to be transferred to another available date at our discretion. This is subject to availability and cannot be guaranteed.

Website & Postal Orders

For perishable food products that have already been prepared or dispatched, cancellations and change-of-mind refunds may not be available.

This does not affect your statutory rights if your order is faulty, damaged or not as described.

If you would like to change your delivery date, design, flavour, size, wording or other details, please contact us as early as possible.

Changes are subject to availability.

Changes requested close to the delivery date may not be possible if ingredients, decorations or personalised items have already been purchased or production has begun.

Additional charges may apply where a requested change increases the cost of producing your order.

• The customer is responsible for providing a complete and accurate delivery address and ensuring someone is available to receive the order at the agreed time.
• Delivery times are estimates and may occasionally be affected by traffic, weather or circumstances outside our reasonable control.
• If nobody is available to receive the order, we will attempt to contact you where possible. Additional delivery or redelivery charges may apply.
• Responsibility for the product passes to the customer once it has been successfully delivered.
• Once delivered, Fofolicious cannot accept responsibility for damage caused by incorrect handling, movement, storage, heat or other circumstances outside our control.

Products advertised as available for postal delivery may be sent using a third-party postal or courier service.

Please ensure that your delivery address is complete and correct when ordering. Fofolicious cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Estimated arrival dates are not guaranteed unless expressly stated otherwise. Delays caused by the postal or courier provider after dispatch are outside our direct control.

If your parcel arrives damaged, please contact us as soon as possible and provide clear photographs of the external packaging, internal packaging and affected products so that we can investigate.

Some products are available for local delivery only. Where this is stated on the product listing, orders placed for delivery outside our local delivery area may be cancelled and refunded.

• Products available from the Fofolicious Cake Shed are sold on a self-service basis and are subject to availability.
• Customers should check the displayed product and price information before making payment.
• Payment must be made in full using one of the payment methods displayed at the Cake Shed.
• Where cash payment is available, customers should provide the correct amount as change may not be available.
• Products displayed in the Cake Shed are available on a first-come, first-served basis unless a separate order has been confirmed in advance.

Food allergies and intolerances must be taken seriously.

Fofolicious products are prepared in a kitchen that handles allergens including:

WHEAT (GLUTEN), MILK, EGGS, SOYA, SESAME, PEANUTS and TREE NUTS.

Other allergens may also be present within particular ingredients or products.

Although care is taken during preparation, we cannot guarantee that any product is completely free from traces of allergens due to the shared kitchen environment and ingredients supplied by third-party manufacturers.

Customers are responsible for informing Fofolicious of any allergies or dietary requirements before placing an order.

Ingredient and allergen information is provided with relevant products. If you are unsure whether a product is suitable for you or another person, please contact us before purchasing or consuming it.

Products described as vegan are made without intentionally using animal-derived ingredients.

However, vegan products are prepared in the same kitchen and may use equipment or preparation areas that also handle non-vegan ingredients and allergens.

Customers with allergies should therefore refer to the allergen information rather than relying solely on a product being described as vegan.

Customers are responsible for following any storage and consumption instructions supplied with their order.

Some products may need to be refrigerated, while others are best stored at room temperature.

For the best quality and food safety, products should be consumed within the recommended period stated on the packaging or provided with the order.

Fofolicious cannot accept responsibility for deterioration, melting or damage caused by products being stored incorrectly after delivery.

All Fofolicious products are handmade. Small variations in appearance, size, colour and decoration are therefore normal and form part of the nature of a handmade product.

Product photographs on our website and social media are examples of our work. Your product may vary slightly while maintaining the overall agreed style or product description.

Some custom cakes may contain non-edible components such as cake boards, dowels, supports, ribbons, acrylic toppers or decorative elements.

Where applicable, customers should remove non-edible decorations before serving and ensure that anyone cutting or serving the cake is aware of them.

We want you to be happy with your Fofolicious order.

If there is a problem with an order, please contact us as soon as reasonably possible after receiving it.

Where a complaint relates to the condition, appearance or quality of a product, we may ask for clear photographs and may request that the remaining product is retained so that the issue can be properly investigated.

Where appropriate, a replacement, partial refund or full refund may be offered depending on the circumstances.

Nothing within these Terms & Conditions affects your statutory rights in relation to goods that are faulty, not as described or otherwise do not meet the requirements of applicable consumer law.

Due to the perishable nature of our products, food products generally cannot be returned simply because you have changed your mind.

Personalised and made-to-order products may also be exempt from certain cancellation rights.

This does not affect your legal rights where a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements.

Where a customer supplies decorations, toppers, flowers or other items to be incorporated into an order, Fofolicious cannot accept responsibility for the quality, safety or suitability of those items unless an issue is caused by our own handling.

We reserve the right not to use an item if we believe it is unsuitable or unsafe for use with the product.

Where fresh flowers are requested for a cake, suitable precautions will be taken before they are placed on or near the cake.

Some flowers and foliage are toxic or unsuitable for use around food. Fofolicious reserves the right to refuse or substitute flowers that are considered unsuitable.

Where a cake is delivered to a venue, responsibility for the cake passes to the customer or venue once it has been safely delivered and, where applicable, assembled by Fofolicious.

Fofolicious cannot accept responsibility for subsequent damage caused by venue staff, guests, moving the cake, unsuitable display conditions, heat, direct sunlight or other circumstances outside our control.

The customer is responsible for ensuring that the venue provides a suitable and secure location for the cake.

Fofolicious may photograph completed products and use these photographs on our website, social media pages, portfolio and other promotional materials.

We will take reasonable care not to display private customer information such as addresses, telephone numbers or other personal details.

Occasionally, circumstances outside our reasonable control may affect our ability to fulfil an order. These may include severe weather, transport disruption, power failure, illness, supply shortages or other unexpected events.

If this happens, we will contact you as soon as reasonably possible to discuss the available options, which may include rescheduling, making reasonable changes to the order or providing an appropriate refund.

We make reasonable efforts to ensure that product descriptions, prices and other information displayed on fofolicious.co.uk are accurate.

Occasionally, errors may occur. If an obvious pricing or product information error affects your order, we will contact you before fulfilling it and provide appropriate options.

Fofolicious may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to an order will normally be those in effect at the time the order was placed.

If you have any questions regarding these Terms & Conditions or your order, please contact:

These Terms & Conditions are governed by the laws of England and Wales.